Terms & Conditions

Please read these Terms & Conditions carefully.

Welcome to www.foodmachtech.com. These Terms & Conditions (the Terms) govern your access to and use of the websites, mobile websites, applications, and other portals owned, operated, branded, or provided by foodmachtech.com from time to time (collectively, the Site).

These Terms form a legally binding agreement between you (a User or you) and the contracting entity identified in Section 2.1 (foodmachtech.com, we, us, or our). The Privacy Policy and other publicly posted platform rules referenced in these Terms form part of these Terms.

1. Application and Acceptance of Terms

1.1 Acceptance

Your access to and use of the Site, and the services, software, and products provided through the Site (collectively, the Services), are governed by these Terms, the Privacy Policy, and other Site rules and policies published from time to time. By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not accept all of these Terms, do not access or use the Site or Services.

1.2 Business use

The Site and Services are intended for commercial entities and their authorised representatives acting for business purposes, and not for personal, family, or household consumption. We may request business licences, operating qualifications, authorisations, or other documents to verify a User's commercial identity.

Nothing in these Terms excludes, restricts, or modifies any right, remedy, guarantee, or liability that cannot lawfully be excluded, restricted, or modified under applicable law. If you access the Site in a capacity or jurisdiction to which mandatory consumer or other protective laws apply, those mandatory provisions prevail to the extent required by law.

1.3 Eligibility

You may not access or use the Site or Services, or accept these Terms, if:

• you have not reached the age of legal capacity in your jurisdiction or otherwise cannot enter into a binding contract;

• you are prohibited from receiving the Services under laws applicable to you or the jurisdiction from which you access the Services; or

• you will not use the Site as a commercial entity or professional representative, except to the extent mandatory law requires otherwise.

1.4 Updates

We may revise these Terms from time to time. We will publish the revised Terms and update the date above. Where required by applicable law or where a change is material, we will provide additional notice. Continued access to or use of the Site after the effective date of revised Terms constitutes acceptance to the extent permitted by law.

1.5 Language

If these Terms are translated, the English version prevails in the event of a conflict, except where applicable law requires otherwise.

1.6 Additional agreements

Specific Services or transactions may be subject to additional agreements, order documents, seller terms, Incoterms, or platform rules. If an additional agreement expressly states that it prevails over these Terms, it prevails to the extent of the inconsistency.

1.7 Amendments agreed in writing

Except for updates made under Section 1.4, these Terms may be modified only in a writing signed by an authorised representative of the relevant party.

2. Provision of Services

2.1 Contracting entity

For the Singapore operation covered by these Terms, the contracting entity is:

FOOD MACH TECHNOLOGY INTERNATIONAL (FMTI) PTE. LTD.

The Site is a cross-border B2B platform for food-processing machinery. It facilitates supplier onboarding, storefronts, product display, inquiries, communications, online order and transaction management, payment and settlement support, production-line and solution information, and industry news or policy information.

2.2 Registration and access

You must register as a member to use certain core functions. We may restrict or refuse access to particular Services, including by making some Services available only to paying Users or Users who satisfy verification requirements.

2.3 Regional availability

Services and features may vary by country or region. We may set different access levels where reasonably necessary for legal, operational, security, or commercial reasons.

2.4 Changes to Services

We may launch, modify, upgrade, suspend, or discontinue Services. Changes to a paid Service will not materially and adversely affect the core Service already purchased unless permitted by the applicable agreement or required by law.

2.5 Affiliates and service providers

Affiliates and service providers may provide certain Services on our behalf, subject to applicable agreements and law.

2.6 Promotion Services

Promotion Services may include rankings, sponsored listings, and promotion of User brands, products, or content on Foodmachtech or third-party channels. We may decide whether and how to provide Promotion Services, subject to any applicable paid-service agreement.

3. General User Provisions

3.1 Compliance

You must comply with all applicable laws and regulations when accessing or using the Site or Services, including applicable anti-money-laundering, counter-terrorist-financing, anti-bribery, sanctions, export-control, product-safety, privacy, and intellectual-property requirements.

3.2 Site Content restrictions

Unless authorised in writing, you must not reproduce, republish, download, re-post, sell, distribute, resell, systematically retrieve, compile, or commercially exploit any Services or Site Content, including to create a database or directory or to operate a competing platform. This restriction does not limit a right that cannot lawfully be restricted.

3.3 Personal data

Our processing of personal data is described in the Privacy Policy.

3.4 Third-party links

The Site may contain links, integrations, or access to third-party websites, products, or services. We do not control those third parties and are not responsible for their content, terms, privacy practices, products, or services. Review the relevant third-party terms and policies before use.

3.5 Security

You must not compromise or attempt to compromise the security, availability, or integrity of the Site, Services, systems, or networks, or gain unauthorised access to any account, system, network, or data.

3.6 Feedback integrity

You must not undermine the integrity of any feedback or review system, including through fictitious transactions, coordinated manipulation, fake accounts, or false positive or negative reviews.

3.7 User Content and licence

Ownership. You or the relevant rights holder retain ownership of intellectual-property rights in information, materials, or content that you submit, post, or display through the Site (User Content).

Licence. By making User Content available through the Site, you grant foodmachtech.com and its affiliates a worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, transmit, distribute, publish, adapt, format, translate, and otherwise use the User Content as reasonably necessary to operate, secure, improve, and promote the Site and Services, fulfil transactions, and provide Promotion Services. This licence continues only for as long as reasonably necessary for those purposes, except for copies required for legal, security, backup, or evidentiary purposes.

Your warranty. You warrant that you have all rights and permissions necessary to provide the User Content and grant the licence, and that the User Content does not infringe any third-party right or applicable law.

4. Member Accounts

4.1 Registration

A User may register only one member account unless we agree otherwise in writing. We may reject a registration or suspend or terminate related accounts where we reasonably suspect unauthorised multiple-account control, fraud, or evasion of platform measures.

4.2 Credentials

After registration, the Site may issue a member ID and allow you to create authentication credentials.

4.3 Account security

You are responsible for safeguarding your credentials and for activity under your account to the extent permitted by law. Do not share, transfer, or permit unauthorised use of your account. Notify us promptly if you discover or suspect unauthorised access or another security incident.

4.4 Account activity

Actions taken through your authenticated account may be treated as authorised by you, subject to applicable law and any evidence of compromise or unauthorised use.

4.5 Account transfer and cancellation

Transfer. Subject to our review and written approval, an account may be transferred to an affiliate or as part of a merger, restructuring, or other material corporate change. The transfer must follow the process specified by the Site and include the required legal documents. Any private transfer without approval is invalid.

Cancellation. You may request account cancellation through Account Settings or customer support. Pending transactions, disputes, obligations, or unpaid amounts may need to be resolved first. After approval, User Content and account data will be deleted, anonymised, or retained as described in the Privacy Policy and applicable law. Cancellation may be irreversible.

4.6 User responsibility

To the extent permitted by law, we are not responsible for losses caused by your unauthorised sharing of credentials or failure to take reasonable account-security precautions.

5. Member Responsibilities

5.1 Capacity and purpose

You represent and warrant that you have capacity and authority to accept these Terms, that you use the Site for business purposes, and that any business address supplied is accurate.

5.2 Accurate information

Registration, company, address, contact, product, transaction, and other information that you provide must be true, accurate, current, and complete. You must update it promptly when it changes.

5.3 Contact information

By becoming a member, you acknowledge that we may include and use your business contact information in our systems and share it with other Users where necessary to operate the platform and facilitate transactions, as described in the Privacy Policy.

5.4 User Content and product rights

You represent and warrant that you have all necessary licences and permissions for User Content and products or services offered through the Site; that they do not infringe third-party rights; and that you are legally entitled to offer, sell, distribute, import, or export them.

5.5 Prohibited content

User Content must not be false, misleading, defamatory, obscene, threatening, harassing, discriminatory, illegal, infringing, malicious, or contrary to the Product Listing Policy or other applicable Site rules.

5.6 Prohibited conduct

5.7 Competing use

You must not use the Site or Services to operate a substantially similar competing e-commerce platform using our Site Content, systems, or non-public information.

5.8 Business referees

If you provide a business referee's personal data, you represent that you are authorised to do so and have provided any notice or obtained any consent required by law.

5.9 Cooperation

You must provide information and reasonable assistance necessary for verification, performance, security, compliance, and dispute handling. We are not responsible for delay caused by your failure to cooperate.

5.10 User communications

Users are responsible for their own communications and User Content. We may monitor, review, moderate, remove, or preserve content where permitted or required by law or platform rules, but do not undertake a general obligation to pre-approve all User Content.

5.11 Commercial use

You acknowledge that the Site and Services are designed for business and professional use.

5.12 Local compliance

You are responsible for complying with laws applicable to your business, products, services, content, and transactions.

5.13 Trade, sanctions, and product compliance

You represent and warrant that:

• you and your affiliates comply with applicable product-safety, intellectual-property, privacy, consumer-protection, certification, import/export, competition, advertising, labour, environmental, health-and-safety, anti-bribery, and anti-money-laundering laws;

• neither you nor, to your knowledge after reasonable inquiry, your relevant owners, directors, officers, or affiliates are persons or entities subject to applicable asset freezes, transaction prohibitions, or other sanctions that make use of the Services unlawful (each a Restricted Person);

• you will not use the Services to provide funds, goods, technology, software, or services to a Restricted Person or for a prohibited end use or destination;

• you will comply with applicable export-control and sanctions laws and obtain required licences;

• if a product requires a California Proposition 65 warning, you will display and maintain the warning as required by applicable law and authorise the Site to reproduce it for the listing;

• your products comply with laws of the place of sale, shipment, destination, and use, including applicable labour standards; and

• products or services offered to Users in the European Union comply with applicable EU requirements.

If a product is prohibited from possession, sale, purchase, export, import, or manufacture in a jurisdiction, we may remove or restrict the listing in that jurisdiction. If you cease to satisfy this Section, you must stop the affected use and notify us where required. We may suspend Services, close affected orders, or terminate accounts where we reasonably believe it is necessary to comply with law or manage material risk.

6. Member Breach of Terms

6.1 Content measures

We may remove, restrict, modify, or reject User Content that violates these Terms, applicable law, or third-party rights, subject to applicable notice and appeal requirements.

6.2 Available remedies

Depending on severity, history, intent, risk, and applicable law, measures may include:

• a warning;

• restriction, suspension, or termination of an account and related accounts;

• restriction, suspension, or termination of access to Services;

• deletion or restriction of product listings or User Content;

• limits on posting or use of functions;

• freezing platform credits, points, or coupons where applicable and lawful; and

• other proportionate corrective action.

Where required, we will notify the User of the reason and available appeal channel.

6.3 Material breach

Material breach may include:

• credible third-party complaints and reasonable grounds to believe you failed to perform a contract, including failure to deliver after receiving payment;

• use of false, stolen, or unauthorised payment information;

• materially false, inaccurate, outdated, or incomplete information;

• conduct likely to cause material financial loss, security harm, or legal liability to the Site or Users; or

• serious prohibited conduct described in Section 5.6.

6.4 Cooperation with authorities

We may cooperate with government, regulatory, and law-enforcement authorities and affected third parties, and disclose account or transaction information, to the extent permitted or required by law and the Privacy Policy.

6.5 Indemnity for breach

To the extent permitted by law, you will indemnify foodmachtech.com and its affiliates against losses, claims, liabilities, and reasonable legal costs arising from your material breach, unlawful User Content, or infringement of third-party rights.

6.6 Platform defence

You will provide reasonable cooperation where a claim concerning your content, products, services, or conduct is asserted against foodmachtech.com.

6.7 Appeals

You may submit a written appeal with supporting evidence to:

We aim to complete a review within 30 working days after receiving a complete appeal, but complex matters may require more time. Unless required by law or decided by the Site, an appeal does not automatically suspend the measure under review.

7. Transactions Between Buyers and Sellers

7.1 Platform role

Unless an order document expressly states otherwise, foodmachtech.com provides platform technology and related services, including information display, inquiries, communications, and order management. The Site is not automatically the seller or buyer in a User-to-User transaction. The identity and obligations of the seller, buyer, payment recipient, and contracting parties must be determined from the applicable listing, order, invoice, and additional agreements.

7.2 Identity and transaction risk

Online cross-border transactions involve risks, including identity fraud. Verification measures reduce but do not eliminate those risks. Users must conduct appropriate due diligence.

7.3 Transaction risks

Transaction risks may include inaccurate descriptions, quality issues, infringement, transport loss or damage, customs delay, regulatory restrictions, and payment risk. Responsibility is allocated under the applicable order, platform rules, policy, Incoterms, and law.

7.4 Transaction terms

Buyers and sellers determine price, payment, production, delivery, inspection, returns, warranties, and other transaction terms, subject to Site policies and any transaction-service agreement. Product disputes should first be addressed between buyer and seller using the processes in the Refund & Return Policy and Shipping & Delivery Policy.

7.5 Information requests

Users must provide transaction records and supporting material reasonably requested for payment, compliance, investigation, or dispute assistance. Failure to cooperate may result in a proportionate account or order restriction.

7.6 User disputes

Users should first attempt to resolve disputes in good faith. To the extent permitted by law, the Site may provide records, facilitate communications, or offer platform mediation, but does not replace a court or arbitral tribunal and does not guarantee enforcement or payment.

7.7 Commercial communications

Sellers acknowledge that product listings and promotional content may constitute commercial advertisements or communications and must comply with applicable advertising laws.

8. Limitation of Liability and Disclaimer

8.1 Service basis

To the fullest extent permitted by law, the Site and Services are provided on an “as is,” “as available,” and “with all faults” basis. We disclaim implied warranties to the extent they may lawfully be disclaimed, including merchantability, fitness for a particular purpose, accuracy, reliability, and non-infringement.

8.2 Availability and accuracy

We do not warrant uninterrupted or error-free operation or that all information supplied by Users or third parties is complete, current, or accurate.

8.3 Downloads

You are responsible for evaluating and protecting your systems when downloading materials or information.

8.4 Third-party products and services

Except where the Site is expressly identified as the responsible supplier, we are not responsible for third-party products or services merely because they are displayed or accessed through the Site.

8.5-8.6 Indemnities

The indemnities in these Terms apply only to the extent permitted by law and do not require indemnification for losses caused by the indemnified party's fraud, wilful misconduct, or liability that cannot be excluded.

8.7 Excluded loss

To the fullest extent permitted by law, foodmachtech.com is not liable for indirect, incidental, special, punitive, or consequential loss, including lost profit, lost data, loss of goodwill, or business interruption, arising from the Site or Services.

8.8 Liability cap and claim period

To the fullest extent permitted by law, the aggregate liability of foodmachtech.com and its affiliates for claims arising from the Services or these Terms in a calendar year is limited to the total fees actually paid by you to foodmachtech.com in that calendar year. If you paid no fees, liability is limited to the minimum amount, if any, required by applicable law.

Any contractual claim must be commenced within one year after it accrued, except where a longer period is required by mandatory law or the limitation would be unenforceable.

8.9 Mandatory-law savings

Every exclusion and limitation applies only to the maximum extent permitted by law. Nothing excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence where liability cannot be excluded, breach of non-excludable statutory duties, or any other liability that cannot lawfully be limited.

9. Force Majeure

Neither foodmachtech.com nor an affected seller is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, war, armed conflict, terrorism, strike, blockade, government action, public-health emergency, cyberattack, telecommunications or power failure, import/export restriction, or interruption of third-party logistics. The affected party must use reasonable efforts to notify relevant parties and mitigate the effect. Payment obligations already due are not excused unless applicable law or the transaction agreement provides otherwise.

10. Intellectual Property Rights

10.1 Complaint and counter-notification

Right-holder notice. A rights holder who believes Site Content infringes its rights may send a notice to:

A complete notice should include the claimant's identity and contact details, identification and location of the material, evidence of rights and infringement, the requested action, and a good-faith accuracy statement.

Platform action. After receiving a sufficiently complete notice, we may forward it to the affected User and take proportionate measures, including removal, restriction, or de-linking, as required by law.

Counter-notification. An affected User may submit its identity, contact details, evidence, and reasons why the content is lawful. We may forward the counter-notification to the claimant and explain available authority or court procedures.

User responsibility. Users remain responsible for the legality, authenticity, and compliance of their content.

10.2 Site rights

All rights, title, and interest in the Site and Site Content, excluding User Content, belong to foodmachtech.com or its licensors and are protected by applicable law.

10.3 Marks

“Foodmachtech,” “foodmachtech.com,” and associated logos and service marks may not be used without permission, except as allowed by law.

10.4 Third-party marks

You must not use third-party logos or marks without authorisation.

10.5 Derivative material

Ownership of derivative material is determined by applicable law, the source rights, and any written agreement. Nothing in this Section transfers a User's pre-existing intellectual property.

11. Notices

11.1 Notices to foodmachtech.com

Legal notices must be in writing and sent to the verified FMTI legal-notice contact below:

Entity: FOOD MACH TECHNOLOGY INTERNATIONAL (FMTI) PTE. LTD.

Email: business@globalfoodmach.net

A notice takes effect in accordance with the delivery method and applicable law.

11.2 Notices to Users

We may send notices by email, in-site message, Site announcement, or another method authorised by the User or applicable law. Notices are deemed delivered as provided by applicable law and the relevant agreement.

11.3 Electronic communications

You agree that agreements, notices, and other communications may be provided electronically where permitted by law.

11.4 Repeat violations

We may restrict or suspend Services for repeat or serious violations in accordance with these Terms, the Rule Center, and applicable law.

12. Governing Law and Arbitration

12.1 Good-faith consultation

Before commencing arbitration, the parties will attempt in good faith to resolve the dispute through consultation for 30 days after written notice, unless urgent interim relief is reasonably required.

12.2 Governing law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of Singapore, without regard to conflict-of-laws principles, subject to mandatory law that applies to a party or transaction.

12.3 SIAC arbitration

Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC Rules) for the time being in force, which rules are deemed incorporated by reference into this clause.

The seat of arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language of arbitration shall be English. The arbitration agreement in this Section is governed by Singapore law.

Nothing prevents a party from seeking urgent interim or conservatory relief from a court of competent jurisdiction where permitted by law.

12.4 Individual proceedings

To the extent permitted by law, disputes will be resolved on an individual basis and not through class or representative arbitration. This clause does not restrict a right that cannot lawfully be waived.

12.5 Severability of dispute clause

If part of this Section is held invalid or unenforceable, the remaining provisions continue to the maximum extent permitted by law.

13. Miscellaneous

13.1 Entire agreement

These Terms and incorporated policies, together with any applicable additional agreement, constitute the entire agreement about the Site and Services and supersede prior communications on the same subject.

13.2 Independent contractors

The parties are independent contractors. Nothing creates an agency, partnership, employment, fiduciary, franchise, or joint-venture relationship.

13.3 Severability

If a provision is invalid or unenforceable, it will be modified or severed to the minimum extent necessary, and the remainder will continue.

13.4 Headings

Headings are for convenience and do not limit interpretation.

13.5 No waiver

Failure to enforce a right is not a waiver of that right.

13.6 Assignment

We may assign these Terms to an affiliate or successor in connection with a reorganisation, merger, sale, or transfer of the relevant business, subject to applicable law. You may not assign these Terms without our written consent, except where mandatory law permits.

13.7 Governing-law consistency

Section 12 is the complete governing-law and dispute-resolution provision for these Terms. No separate entity or jurisdiction table applies to the Singapore operation covered here.

13.8 Minors

The Site is intended for representatives of commercial entities who are at least 18 years old and have legal capacity. We do not knowingly solicit personal data from minors for membership. If we learn that a minor supplied personal data without valid authorisation, we will take appropriate steps under the Privacy Policy and applicable law.